The leader's guide to coaching and mentoring : how to use soft skills to get hard results / Mike Brent and Fiona Elsa Dent

Livre

Brent, Mike. Auteur | Dent, Fiona Elsa (19..-....). Auteur

Edited by Pearson FT Publishing International - 2015

Effective coaching and mentoring skills are essential in driving people to reach their full potential at work. They are often labeled as {u0091}soft skills{u0092}, but there{u0092}s nothing soft about the impact they will have on your business performance. This is a must-read for every leader who wants to develop their coaching style, motivate others to achieve more and learn what it takes to be a successful mentor

About the authors. Acknowledgements. Introduction and overview. Coaching and mentoring fundamentals. Coaching in context. Being a mentor. Identifying your personal coaching style. Getting the most out of a coaching session. Coaching and mentoring skills. Listening. Questioning. Observing body language and non-verbal behaviour. Building rapport and trust. Challenge. Reflective skills. Reframing. Supportive skills. Feedback. Coaching approaches, models and tools. Coaching approaches. Coaching models. Coaching tools. Coaching scenarios. Peer to peer coaching. The line manager as a coach. Coaching gen y and millennials. Cross-cultural coaching. Coaching a poor performer. Coaching star performers. Coaching for career development. Telephone and virtual coaching. Coaching the team. Reverse coaching. Final thoughts. Coaching supervision. Ten tips for excellence in coaching and mentoring. Ten traps to avoid when coaching or mentoring. Conclusion. Resources. References. Index.

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