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Salesforce.com for dummies / by Tom Wong, Liz Kao, and Matt Kaufman

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Wong, Tom. Auteur | Kao, Liz. Auteur | Kaufmann, Matt. Auteur

Edited by Wiley. Hoboken, N.J. - 2011

If you're in management, your partner and customer base are your most important assets. Learn to close deals faster, gain real-time visibility into sales, and collaborate instantly-- with Salesforce.com!

Introduction. Salesforce basics. Keeping track of customer relationships. Driving sales with Sales Cloud. Optimizing marketing with Sales Cloud. Delighting customers with Service Cloud. Measuring overall business performance. Designing the solution with Force.com. The part of tens.

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