Les 69 règles du succès : [pour réussir en management, marketing, service à...

Livre | Aoun, Joseph (1956-....). Auteur | 2020 - [4e édition]

"Connaissez-vous le secret de ceux qui réussissent tout ce qu'ils entreprennent ? Existe-t-il une "recette universelle", une méthode infaillible pour atteindre ses objectifs à coup sûr ? Si on observe de près ceux à qui tout réuss...

Services marketing : integrating customer focus across the firm / Valarie A...

Livre | Zeithaml, Valarie A.. Auteur | 2009 - 5th ed.

This textbook provides a comprehensive review and analysis of services marketing issues, practice and strategy. Customer behaviour, expectations and perceptions are discussed early on in the text to form the basis for understandin...

Services marketing management : a strategic perspective / Hans Kasper, Piet...

Livre | Kasper, Hans (1916-....). Auteur | 2006 - 2e édition

Services marketing : integrating customer focus across the firm / Alan Wils...

Livre | Wilson, Alan. Auteur | 2012 - 2nd European edition

This second European edition focuses on the development of customer relationships through quality service. Reflecting the increasing importance of the service economy, "Services Marketing" puts the customer's experience of service...

Services marketing : integrating customer focus across the firm / Alan Wils...

Livre | Wilson, Alan. Auteur | 2016 - 3rd european edition

La 4è de couv. indique : "European economies are now dominated by services, and virtually all companies view service as critical to retaining their customers today and in the future. In its third European edition, Services Marketi...

Services marketing : managing the service value chain / Manfred Bruhn and D...

Livre | Bruhn, Manfred (1949-....). Auteur | 2006