Evaluation of appointment scheduling rules: A multi-performance measurement approach

Archive ouverte : Article de revue

Creemers, Stefan | Lambrecht, Marc | Beliën, Jeroen | van den Broeke, Maud

Edité par HAL CCSD ; Elsevier

International audience. Appointment scheduling rules are used to determine when a customer is to receive service during a service session. In general, appointment scheduling rules do not consider the sequencing of individual customers, but provide simple guidelines on how to assign appointment times to a set of (arriving) customers. Many appointment scheduling rules exist and are being used in practice (e.g., in healthcare and legal services). Which appointment scheduling rule is best, however, is still an open question. In order to answer this question, we develop an analytical model that allows to assess the performance (in terms of customer waiting time, server idle time, and server overtime) of appointment scheduling rules in a wide variety of settings. More specifically, the model takes into account: (1) customer unpunctuality, (2) no-shows, (3) service interruptions, and (4) delay in session start time. In addition, we allow the use of general distributions to capture system processes. We adopt an efficient algorithm (with respect to computational and memory requirements) to assess the performance of 314 scheduling rules and use data envelopment analysis to identify the rules that have good, robust performance in a wide variety of settings.

Consulter en ligne

Suggestions

Du même auteur

Collaborative Shipping : Logistics in the Sharing Economy | Beliën, Jeroen

Collaborative Shipping : Logistics in the Sharing Economy

Archive ouverte: Article de revue

Beliën, Jeroen | 2017-04

International audience

A column generation approach for solving the examination-timetabling problem | Woumans, Gert

A column generation approach for solving the examination-timetabling proble...

Archive ouverte: Article de revue

Woumans, Gert | 2016-08

International audience

Tri-Vizor Uses an Efficient Algorithm to Identify Collaborative Shipping Opportunities | Creemers, Stefan

Tri-Vizor Uses an Efficient Algorithm to Identify Collaborative Shipping Op...

Archive ouverte: Article de revue

Creemers, Stefan | 2017-06

International audience

Du même sujet

Metatechnology frontier and convexity: A restatement | Kerstens, Kristiaan

Metatechnology frontier and convexity: A restatement

Archive ouverte: Article de revue

Kerstens, Kristiaan | 2019-06-01

International audience. This article reconsiders the way metafrontiers and associated measures of efficiency are obtained from nonparametric estimates of underlying group-specific frontiers. Both convex and non-conv...

Metafrontier productivity indices: Questioning the common convexification strategy | Jin, Qianying

Metafrontier productivity indices: Questioning the common convexification s...

Archive ouverte: Article de revue

Jin, Qianying | 2020-06-01

International audience. While the construction of metafrontiers based on the union of underlying group frontiers normally yields a non-convex metaset, a large majority in the literature seems to assume that a convex...

Short- and long-run plant capacity notions: Definitions and comparison | Cesaroni, Giovanni

Short- and long-run plant capacity notions: Definitions and comparison

Archive ouverte: Article de revue

Cesaroni, Giovanni | 2019-05-16

International audience. Starting from the existing input- and output-oriented plant capacity measures, this contribution proposes new long-run input- and output-oriented plant capacity measures. While the former lea...

Convex and nonconvex input-oriented technical and economic capacity measures: An empirical comparison | Kerstens, Kristiaan

Convex and nonconvex input-oriented technical and economic capacity measure...

Archive ouverte: Article de revue

Kerstens, Kristiaan | 2019-07-16

International audience. This contribution has two main objectives. First, it aims to compare empirically input-oriented technical and economic capacity notions. Second, it aims to compare these capacity notions on b...

Empirical surveys of frontier applications: a meta-review | Daraio, Cinzia

Empirical surveys of frontier applications: a meta-review

Archive ouverte: Article de revue

Daraio, Cinzia | 2020-03

International audience. This contribution is the first attempt to systematically review all empirical surveys that so far have been made available in the broad field of efficiency and productivity analysis using fro...

Using COVID-19 mortality to select among hospital plant capacity models: An exploratory empirical application to Hubei province | Kerstens, Kristiaan

Using COVID-19 mortality to select among hospital plant capacity models: An...

Archive ouverte: Article de revue

Kerstens, Kristiaan | 2021-05

International audience. This contribution defines short- and long-run output- and input-oriented plant capacity measures and evaluates them relative to convex and nonconvex technologies. By applying these different ...

Chargement des enrichissements...