Pentacom : communication, théorie et pratique / Philippe Malaval,... Jean-M...

Livre | Malaval, Philippe. Auteur | 2005

Pentacom : communication corporate, interne, financière, marketing b-to-c e...

Livre | Malaval, Philippe. Auteur | 2009 - 2e édition

Pentacom : communication marketing b-to-c et b-to-b, corporate, digitale et...

Livre | Malaval, Philippe. Auteur | 2016 - 4e édition [remaniée]

La 4e de couverture indique : "Pentacom présente la particularité d'être un livre complet de communication regroupant les différents types de communication marketing b-to-c, b-to-b et corporate, tout en dressant un état des lieux ...

The Buyer's Balance : What your customers want to share with you / Bert Pae...

Livre | Paesbrugghe, Bert. Auteur | 2024

La 4ème de couv. indique : "Have you ever wondered why satisfied customers don’t always stay loyal customers? Why do so many companies adopt new sales or enabling technologies, but still fail to see the expected increases in turno...

Marketing management / Philip Kotler, Kevin Lane Keller et Alexander Cherne...

Livre | Kotler, Philip (1931-....). Auteur | 2022 - 16e edition

The 16th edition of Marketing Management builds on the classic examples, core concepts, and logical structure that made the first edition a landmark text. Much has changed since the 15th edition was published. Ongoing globalizatio...

Customer relationship management : concept, strategy, and tools / by V. Kum...

Livre | Kumar, V.. Auteur | 2012 - 2nd edition

Sur la 4e de couv. : "Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. The initial technological approach was followed by many disappointing initiatives onl...

Le cadre de santé : acteur incontournable dans le système hospitalier / Jac...

Livre | Durand, Jacqueline (19..-....) - infirmière. Auteur | 2007

Marketing business to business : marketing industriel et d'affaires, BtoBto...

Livre | Malaval, Philippe. Auteur | 2017 - 5e édition actualisée

Véritable livre de référence, Marketing Business to Business traite de manière exhaustive et opérationnelle de tous les thèmes fondamentaux du marketing appliqué aux entreprises fournissant d'autres organisations privées ou publiq...

Essentials of services marketing / Christopher Lovelock, Jochen Wirtz, Patr...

Livre | Lovelock, Christopher H. | 2009

A comprehensive guide to marketing in service industries that covers consumer behavior, development of products, distribution of services, setting prices, promotion, balancing demand against productive capacity, managing relations...