Social media and crisis communication / edited by Lucinda Austin and Yan Jin

Livre

Edited by Routledge - 2018

"Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, covers the current and emerging interplay of social media and crisis communication, recent theories and frameworks, overviews of dominant research streams, applications in specific crisis areas, and future directions. Both the theoretical and the practical are discussed, providing a volume that appeals to both academic-minded readers as well as professionals at the managerial, decision-making level. The audience includes public relations and corporate communication scholars, graduate students studying social media and crisis communication, researchers, crisis managers working in communication departments, and business leaders who make strategic business communication planning. No other volume has provided the overarching synthesis of information regarding the field of crisis communication and social media that this book contains. Incorporated in this volume is the recent Social-mediated Crisis Communication Model developed by the editors and their co-authors, which serves as a framework for crisis and issues management in a rapidly evolving media landscape."--Provided by publisher

Overview of social media research in crisis communication. The status of social-mediated crisis communication(SMCC) research: an analysis of published articles in 2002-2014 / Yang Cheng and Glen Cameron. Revising situational crisis communication theory: the influences of social media on crisis communication theory and practice / W. Timothy Coombs. Current issues of social media and crisis communication. Communicating strategic change: the continuum of reputation, issues management, and crisis management is built on a positive corporate culture / Michael B. Goodman. Handling crises in social media: from stakeholder crisis awareness and sense making to organizational crisis preparedness / Chiara Valentini, Stefania Romenti, and Dean Kruckeberg. Ethical engagement at a time of crisis in the social era / Chun-Ju Flora Hung-Baesecke and Shannon A. Bowen. Foundations and frameworks: organizational approaches and considerations. The role of public relations leadership in effective social media and crisis communication management / Juan Meng and Bruce K. Berger. The corporate social media spokesperson: Who should speak on behalf of the organization in times of crises? / Ratna Damayanti, Stacey Rodrigues, Samuel Chua, and Augustine Pang. Examining public responses to social media crisis communication strategies in the United States and China / Zifei Fay Chen and Bryan H. Reber. Foundations and frameworks: audience-oriented approaches and considerations. Toward more audience-oriented approaches to crisis communication and social media research / Julia Daisy Fraustino and Brooke Fisher Liu. Social media, Hashtag hijacking, and the evolution of an activist group strategy / Nathan Gilkerson and Kati Tusinski Berg. Foundations and frameworks: characteristics and types of social media. Social media's value in a crisis: channel effect or stealing thunder? / W. Timothy Coombs, An-Sofie Claeys, and Sherry Holladay. the world's all Atwitter: image repair discourse on social media / Mark Glantz and William L. Benoit. Augmented reality, wearable technology, and gamification: mobile media and crisis communication emerging specializations / Karen Freberg and Michael J. Palenchar. Areas of application: corporate. Using Twitter for crisis communication: a content analysis of Fortune 500 companies / Michael North, Cong Li, Jiangmeng Liu, and Yi Grace Ji. A study of Malaysia Airlines' missing flight crisis: news frames, crisis emotions, negative behavioral intentions, corporate reputation, and country image / Jueman (Mandy) Zhang, Yi Wang, Yue Wu, Xiuli Wang, and Ross Buck. Areas of application: nonprofit. Nonprofit organizations' use of social media in crisis communication / Melony Shemberger. World vision's lack of vision: a case study of the 2014 gay hiring crisis / Nance McCown. Areas of application: health. When a pandemic strikes: toward the social media pandemic communication model / Rachael Song-Qi Lim, Elizabeth Yingzhi Tan, Eric Wei Lim, Norshima Bte Abdul Aziz and Augustine Pang. Health misinformation via social media: the case of vaccine safety on Pinterest / Jeanine Guidry and Marcus Messner. Areas of application: disaster. Social media use during disasters: a research synthesis and road map / Julia Daisy Fraustino, Brooke Fisher Liu, and Yan Jin. Natural disasters, Twitter, and stakeholder communication: what we know and directions for future inquiry / Kenneth A. Lachlan, Patric Spence, and Xialing Lin. Visualizing response and recovery: the impact of social media- based images in a crisis / Melissa Janoske. Areas of application: political. Exploring crisis management via Twitter in the age of political transparency / Lisa Gandy and Elina Erzikova. From Bashtags to Geobombing: modern-day digital guerrilla tactics / Patricia Swann. Areas of application: sports. Sports, culture, and financial crisis: a cross-cultural comparison of the social media responses of struggling sports associations in the United States and the United Kingdom / Audra Diers-Lawson and Stephen M. Croucher. The role of influencers: an analysis of social media discussion across platforms through a sustained crisis / Tina McCorkindale and Marcia W. DiStaso. Emerging frameworks and future directions. Digital dialogue: crisis communication in social media / Oyvind Ihlen and Abbey Levenshus. social media engagement for crisis communication: a preliminary measurement model / Hua Jiang and Yi Luo. Crisis communication in a changing media environment: a review of the theoretical landscape in crisis communication and research gaps / Lucinda Austin, Julia Daisy Fraustino, Yan Jin, and Brooke Fisher Liu. Conclusion / Yan Jin and Lucinda Austin.

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