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Malcolm McDonald on key account management / Malcolm McDonald with Beth Rogers
Livre
Edited by Kogan Page Limited - 2017
Acknowledgements. Introducing key account management. The role of key accounts in achieving business growth. Selecting the right key accounts. Understanding buying decisions. Key account plans. Understanding account-based marketing. People and skills for key account management. Going global with key accounts. The risks of key account management. The future of key account management. Appendix 1: The McDonald and Rogers 10 guidelines for profitable key account management. Appendix 2: A quiz for key account managers. Appendix 3: Important research articles on key account management. Index.