Customer relationship management : concept, strategy, and tools / by V. Kum...

Livre | Kumar, V.. Auteur | 2012 - 2nd edition

Sur la 4e de couv. : "Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. The initial technological approach was followed by many disappointing initiatives onl...

Customer relationship management : concept, strategy, and tools / V. Kumar,...

Livre | Kumar, V.. Auteur | 2018 - Third edition

La 4è de couv. indique : "This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, con...

Intelligent marketing : employing new-age technologies

Livre | Kumar, V.. Auteur | 2021

The Buyer's Balance : What your customers want to share with you / Bert Pae...

Livre | Paesbrugghe, Bert. Auteur | 2024

La 4ème de couv. indique : "Have you ever wondered why satisfied customers don’t always stay loyal customers? Why do so many companies adopt new sales or enabling technologies, but still fail to see the expected increases in turno...

Customer relationship management : concept, strategy, and tools / by V. Kum...

Livre | Kumar, V.. Auteur | 2012 - 2nd edition

Sur la 4e de couv. : "Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. The initial technological approach was followed by many disappointing initiatives onl...

Risk management and financial institutions / John C. Hull

Livre | Hull, John C. (1946-....). Auteur | 2018 - Fifth edition

"Risk Management and Financial Institutions, Fifth Edition explains all aspects of financial risk and financial institution regulation, helping you better understand the financial markets—and their potential dangers. Inside, you’l...

Le grand manuel du TAGE 2® : 10 tests, 120 fiches, 1 000 questions, 1 100 v...

Livre | Pinto, Joachim (19..-....). Auteur | 2022 - 7e édition

La bible du Tage 2 : admissions 2023 / Franck Attelan & Benjamin Zaoui

Livre | Attelan, Franck (1977-....). Auteur | 2022 - 12e édition mise à jour et enrichie

Visez les meilleurs scores ! Des méthodes éprouvées par des milliers de candidats. Cours complets conformes aux programmes officiels. Fiches de synthèse + vidéos + planning de révision. 7 tests blancs corrigés et commentés. Que vo...

CRM : gestion de la relation client / Dominique Moisand

Livre | Moisand, Dominique (1948-....). Auteur | 2002